Frequently Asked Questions
General Ordering Questions
All of the designs you see on the products and paper goods are created by me, Dawn Ciano, the owner and designer behind Alba Marie Designs.
I publish all of my designs to the website run by Zazzle, a leading, international, print-on-demand company that uses exceptionally high-quality materials and premium papers and ships worldwide.
When you place your order at Zazzle.com, you are placing it within Zazzle’s customer ordering system, which I do not have access to, so all questions regarding the printing, shipping and delivery of your order should be directed to Zazzle’s customer service team, which does a great job of answering questions.
I am the designer, and Zazzle is the manufacturer. I create the designs on the products that Zazzle prints and ships. When you place your order through the Zazzle website, they take your payment and print and ship your order. If you have questions about the design, please contact me at firstname.lastname@example.org. I am happy to help!
I work exclusively via email for design changes and questions, and generally get back to you within a few hours if you are asking your question during regular business hours (M-F 9 to 5 PM).
However, you can call Zazzle customer support regarding questions about product quality, shipping estimates, returns, etc. at 1(888)892-9953.
What you see on the screen when ordering at Zazzle.com is your proof. Zazzle’s staff does not proofread anything before printing service, so please make sure to spell-check all text before placing your order.
Free samples are not available at this time. You can, however, in the case of stationery, order a single invitation to test its quality.
Zazzle prints items exactly as you see them on your screen when you add them to your cart.Unfortunately, I am unable to make any changes to the design once your order has been placed.
However, if your order is still in “pending” status, and you need to make a change you can get in touch with Zazzle’s customer support team and they will help you make the change. Please see Zazzle’s help page for more information about changing existing orders.
No, unfortunately, for copyright reasons, I cannot offer digital copies, pdf files or printable templates or products I sell on Zazzle.com.
However, I do have a selection of digital wedding programs that you can purchase for download on my website.
If you would like to change the text size, color, or font style or even adjust the position of graphics or text, you can easily do so by opening Zazzle’s design tool.
Go to the product page for the item that interests you, scroll down past the text template boxes and click on “Edit using Design Tool”, which will open the tool.
Zazzle’s design tool is very intuitive, so you should be able to make the changes easily, but if you need help, please do not hesitate to reach out to me at email@example.com.
Please let me know what changes you need, and I will make them for you. Please note that if you have already placed your order, I will not be able to make changes to the design.
You will need to cancel your existing order first by contacting Zazzle’s customer support team.
Yes, I am happy to take custom orders. If you need me to make small changes to an existing design, I will likely be able to do it for no additional cost. However, if creating the design requires a significant amount of time, there will be a fee.
Please contact me at firstname.lastname@example.org with your idea, and I will let you know what the cost is.
I accept payment for custom orders through Venmo.
My handle is @albamarie
Zazzle and I want you to be completely happy with your order!
If for some reason you are not satisfied, Zazzle offers a fantastic return policy. You can learn more about their 100% satisfaction guarantee here.
Please do not hesitate to reach out to me at email@example.com if you have any questions about your products.
Questions on Wedding Invitations and Wedding Programs.
Yes, most of my invitations are part of a collection with a wide variety of coordinating products, including full invitation suites with RSVP cards, enclosure cards and mailing accessories, thank you cards, save the date cards and event stationery products like wedding signage, menus, seating plan cards, programs, favor tags and more!
Normally, if you scroll down on the invitation’s product page, you will be able to see a link called “Other products from this collection”. By clicking on this link, you will be taken to the page with the full range of products in that collection.
Choosing a paper is a matter of personal preference, but I can give you the following recommendations:
- The folded wedding programs look beautiful on the Linen paper, which is the perfect thickness and has a gorgeous texture.
- The next best choices are Recycled and Matte.
- I do NOT recommend the Semigloss at all as it is too thick and too shiny.
- The Satin is not bad, but it is a bit flimsy.