FAQs (Frequently Asked Questions)
General Ordering Questions
Who designs Alba Marie products? Who prints and ships them?
All of the designs are created by me, Dawn Ciano, the owner and designer behind Alba Marie Designs. I list them as digital templates on this website so you can download, customize and print wherever is most convenient for you. I also offer my digital designs through my Etsy shop, but my website is the best place to find special offers and bundles.
I publish some of my designs to the website Zazzle, a leading, international, print-on-demand company that prints ships worldwide. When you place your order at Zazzle.com, you are placing it within Zazzle’s customer ordering system, which I do not have access to, so all questions regarding the printing, shipping and delivery of your order should be directed to Zazzle’s customer service team. If you are not getting a fast enough response from Zazzle, please let me know that so I can help.
Can I speak with someone on the phone?
I work exclusively via email for design changes and questions, and generally get back to you within a few hours if you are asking your question during regular business hours (M-F 9 to 5 PM (Central European Time). I do not currently offer phone support, but I promise you I am a caring human being who WILL get back to you in a timely manner!
Zazzle Ordering Questions
Can I see a proof for the product I ordered on zazzle?
What you see on the screen when ordering at Zazzle.com is your proof. Zazzle’s staff does not proofread anything before printing service, so please make sure to spell-check all text before placing your order. That being said, I am always happy to look over your stationery before you print it to make sure everything looks just as it should. Please reach out if you need a hand.
Can I Get a Free Sample for A product I ordered on zazzle?
Free samples are not available at this time. You can, however, in the case of stationery, order a single invitation to test its quality.
Can you make changes to the design or correct mistakes once my order has been placed on Zazzle?
Zazzle prints items exactly as you see them on your screen when you add them to your cart.Unfortunately, I am unable to make any changes to the design once your order has been placed. However, if your order is still in “pending” status, and you need to make a change you can get in touch with Zazzle’s customer support team and they will help you make the change. Please see Zazzle’s help page for more information about changing existing orders.
When will I receive my order from Zazzle?
Zazzle ships all orders, and their turnaround times vary based on a few things including: your location, the product you’re purchasing, and when you purchase. You can check on you Zazzle Order Status by clicking here. Or learn more about Zazzle Shipping & Tracking by cliecking here. You can also get in touch with Zazzle’s customer support team for my detailed answers.
I’m in a hurry, can Zazzle rush my order?
Zazzle may be able to offer expedited shipping, but it cannot rush some orders above others. For more information about expedited shipping, please contact Zazzle’s customer care service. That being said, I do offer digital downloads on my website so you can immediately customize and print your product.
How do I change the shipping method on an existing Zazzle order?
Once you have placed an order, the shipping method cannot be changed. You will need to cancel the order in your dashboard and submit a new one. If you need help doing this, please contact Zazzle’s customer support team.
Can I get a digital copy of an invitation or Other Type of Stationery that your sell on Zazzle?
Yes! I have opened my own shop specifically for customers who need last-minute stationery or want to print locally.
Can I make changes to your designs on Zazzle?
If you would like to change the text size, color, or font style or even adjust the position of graphics or text, you can easily do so on Zazzle by opening their design tool. Go to the product page for the item that interests you, scroll down past the text template boxes and click on “Edit using Design Tool”, which will open the tool. Zazzle’s design tool is very intuitive, so you should be able to make the changes easily, but if you need help, please do not hesitate to reach out to me. Please let me know what changes you need, and I will make them for you. Please note that if you have already placed your order, I will not be able to make changes to the design. You will need to cancel your existing order first by contacting Zazzle’s customer support team.
What is Zazzle’s return policy?
If for some reason you are not satisfied, Zazzle offers a 100% satisfaction guarantee. To learn more about return an item, please see Zazzle Returns & Exchange
I have another Zazzle question, can you help?
Zazzle has created its own FAQs section to help you with questions you may have about ordering a product on their website. You can find
Zazzle FAQs by clicking here.
Custom Design Questions
If I have an idea for a design, can you create it for me?
Yes, I am happy to take custom orders. If you need me to make small changes to an existing design, I will likely be able to do it for no additional cost. However, if creating the design requires a significant amount of time, there will be a fee. Please contact me at with your idea, and I will let you know what the cost is.
How do I pay you for custom orders?
I accept payment for custom orders through payment on my shop.
Questions on Wedding Invitations and Wedding Programs.
Do your wedding invitations have matching items?
Yes, my invitations are part of a collection with a wide variety of coordinating products, including full invitation suites with RSVP cards, enclosure cards and mailing accessories, thank you cards, save the date cards cards and event stationery products like wedding signage, menus, seating plan cards, programs, favor tags and more.
What type of paper should I choose for my Stationery?
Choosing a paper is a matter of personal preference, but I have written a blog post to provide you with recommendations for sourcing high-quality paper.